Balaa Support Services

Ngunya Jarjum’s Balaa Team are here to support our Aboriginal Families.

In the local Widjabul dialect, ‘Balaa’ means to ‘help’. We consider the name appropriate, as the services offered through Balaa are provided to compliment quality case planning for children and families that wrap-around the child and family to improve outcomes for Aboriginal families in Northern NSW across the whole of sector, from family preservation to long term out of home care.

Mapping Mob

Belonging to and within our families and community offers all Aboriginal and Torres Strait Islander people a sense of safety, identity, and purpose. The Ngunya Jarjum Mapping Mob service supports services working with children and young people to identify family, locate family, reconnect with family, and establish relationships for lifelong wellbeing. Mapping mob is about more than placement for a Jarjum where they are not able to live at home with parents or with extended family. It aims to • support identity – knowing self within family connections (genetic links) • belonging (sense of connectedness) to Mob • access to culture – through understanding of the Land/s of connection for the Jarjum.

Aboriginal Consultation

Through our extensive network of employees and families, Ngunya Jarjum, through Balaa are able to offer meaningful and purposeful consultation around contemporary issues and family/kinship networks. Use this service to support your care planning, placement matching, cultural plan or life story for a child.

Youth Mentoring

Youth mentoring is used to support young people to develop opportunities or to provide cultural support to those seeking to balance their Cultural identity with everyday challenges.


Transport Services

Transport with one worker from one point to another for children / young people or family members needing to attend appointment/s in accordance with the case plan.

Supervised Family Time

Some of our families may not feel comfortable attending family time in DCJ offices or may prefer Aboriginal supervisors, therefore Ngunya Jarjum through Balaa are able to offer supervision of family time, with report as well as provide access to family time facilities and venue.

Family Conferencing

Family meeting arrangement facilitated by a fully qualified practitioner to ensure that the meeting objectives and outcomes are child focussed, realistic and meaningful to the goal.

Mediation Services

Based on the ‘fighting fair’ model of alternative dispute resolution, this service provides opportunity open communication between adolescents and their caregivers or teens and parents.

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